Calderdale Dart

Disability Advice Resource Team
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Due to staff shortages/holidays DART will be closed from 3 pm on Tuesday 6th August, reopening on Thursday 22nd August at 9 am

Other advice/information services in Calderdale are as follows:

CAB 37 Harrison Road Halifax

Advice Line

Tel 0300 330 9048 Mon to Friday 9.30 to 1pm and Tuesday 4pm to 5.30pm

Advice to all age groups including debt, welfare benefits etc.

Also Universal Credit ‘Help to claim’ service: Call 0800 144 8444 Mon-Fri 8am to 6pm or drop in Customer First, Horton Street Halifax (Mon to Friday 10am to 1pm) and Todmorden Health Centre Thursdays: 9.30 am to 12 noon

Pennine Housing. Tel: 0300 555 5557

For money/debt and Welfare Benefits advice including Representation in some cases

Will carry out home visits or see clients in accessible local venues, Pennine Housing Tenants only

Age UK 4-6 The Square, Woolshops, HX1 1RJ. Tel: 01422 399830

Advice for the over 60s’ including home visits on a range of issues including benefits. Also runs a Cancer Support service for people over the age of 50. You are advised to phone beforehand.

Calderdale Carers Project: Call 01422 369101

Aims to raise awareness of carers & empower, support, inform and advise them & work with statutory & voluntary organisations

Calderdale Council benefits assessment Unit, Customer First, 19 Horton Street, Halifax, HX1 1QE. Tel: 01422 288001

Help to claim Housing and Council tax benefits and other benefits. Some home visiting.


Step Change (Debt Charity)

Help line 0800 138 111

Offers debt advice

Calderdale DART Current Services

Home Visiting Service: Funded by Calderdale Council           

In April 2017 we were awarded a grant to deliver a targeted home visiting service to people who are vulnerable due to physical/mental disability or caring responsibilities and are unable to access fixed based advice services.  Priority will be given to helping those people who are vulnerable with long-term disabilities, who are required to transfer from Disability Living Allowance (DLA) to Personal Independence Payment (PIP) and who would find it difficult to complete the complex forms and/or challenge decisions, without help, for example, someone with severe arthritis who cannot hold a pen to complete a form.

Telephone or online based advice services are not always appropriate when dealing with complex issues, particularly where paperwork is involved. Such work generally requires face to face contact e.g. for completion of lengthy welfare benefit application forms. Because the funding is limited we will only be able to offer our support to those identified as most vulnerable. This may mean we cannot help some people and when this happens we will try to signpost you to other services in the area.

The service is based at our town centre office. However, most of the Adviser work will be carried out face to face, in the individual’s home, or place of care. 

At the moment we are unable to take on any referrals due to our waiting list and staff changes which will occur over the next few weeks.

Carers Advice Support Service funded by: Calderdale Carers              

Clients to this service are only those who are directly referred to us by the Carers Project as the Carers Project funds this service. We will provide a limited number of hours per week of Adviser time dealing with complex issues such as transfer from DLA to PIP; appeals advice/representation and other issues of the carers and cared for.  Cases are referred on a single issue basis. Further requests for help with ‘new’ issues from clients previously referred to DART by the Carers Project; should seek re-referral from the Carers Project.

Clinical commissioning Group funded Cancer Support Service 

The funding for our Cancer Support Service ended on 31st May 2017. If you have used our service before and now have new issues you would like help with, please contact one of the following organisations:  

Macmillan Cancer Support Line 0808 808 0000

Advice for anyone with a cancer diagnosis, Helpline will do a benefit check and give advice around AA/PIP, will issue forms to client and confirm the advice in writing. No help given with form filling.

Macmillan Advice & Information Centre Calderdale Royal Hospital

Advice for anyone with a cancer diagnosis telephone 01422 222709 they can refer people to AgeUK; pension service etc. and offer other advice. They do not help with form filling

AgeUK 4-6 The Square, Woolshops HX1 1RJ Telephone 01422 399830 or direct referral via referral process Advice for over 50’s only.  Help with form filling, benefit checks, blue badges and other appropriate services. Office based and home visiting service.

Citizens Advice Calderdale Telephone Advice Line 0300 330 9048 

Open age. Initial contact through the advice line with follow up appointments offered if appropriate to help with form completion, benefit checks and/or self-help packs issued. Various venues - No home visits.

Pennine Housing – Telephone 0300555 557 Open Age – Initial contact though above number with follow up appointments offered to help with form filling, benefit checks etc. Various venues and home visits – Advice service for tenants of Pennine Housing tenants only

The Pensions Service Home Visiting Team – telephone 08456060265 - Help to complete benefit claim forms on a per issue basis, would need to re-refer for any follow up issues. Home visiting service

Calderdale Council Benefits Assessment Unit Telephone:  0845 0245 08000

Open age (adult) some help offered with housing and council tax benefit entitlement only. Appointments can be arranged at Customer First offices and some home visiting.

Please see the menu for opening hours, how to contact us etc.

We have new opening hours from July 2018. These are the times you can contact us by telephone subject to staff availability. Staff are in the office outside these times and messages are picked up at regular intervals.

CCG Evaluation report V3 June 2016.pdf235.35 KB
Peoples Postcode Trust Project Evaluation April2018 Disability Advice Resource Team.doc1.03 MB
DART Trustees Annual Report & accounts April2017 to March 2018.pdf642.88 KB